Too often, people – especially men – respond to someone suffering with efforts to fix or practically solve that person’s “problem.” Invariably, this tendency to attempt to fix the problem worsens it because the person with the problem experiences the “fixer” as non-empathic, burdened, or dismissive. On the other hand, simply listening to and attempting to understand someone who is suffering almost always helps that person feel better.
Podcast: Play in new window | Download (Duration: 9:02 — 8.3MB)
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